LoanPerformance and Intelligent results offer predictive modeling solution.


LOANPERFORMANCE, SAN FRANCISCO, AND Intelligent Results, Bellevue, Washington, jointly announced the availability of ScoreText, a new predictive modeling solution with wide application across the mortgage industry. ScoreText integrates structured data with unstructured text data, enabling mortgage servicers to better understand and more accurately predict customer behavior in servicing and collection efforts, according to the companies.

Historically, mortgage servicers have identified and prioritized potential problem loans using structured numeric data. Until now, they have not been able to systematically access information and observations generated by other forms of interaction with borrowers. This mixed-data analytics approach combines free-form text from lender's and collector's notes, call centers, customer relationship management (CRM) systems and borrower e-mails, with structured data from traditional sources, including credit scores, payment histories, loan balances, customer demographics, property record information, collections systems and account master files.

"Today's best predictive models only incorporate about 20 percent of the available data," said Richard Harmon, LoanPerformance's senior vice president, scoring analytics and services. "By exploiting the available...

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